FAQs
Find answers to our most frequently asked questions.
Shipping & Returns
How long can my order take?
Regular orders will ship within 2-4 business days.
Tracking information will be provided in a shipping confirmation email once your order has left our manufacturing facility.
Shipping Methods:
- Normal: 7-10 working days (Free Shipping on orders over €75 – €4,99)
Please allow for delays that are beyond our control. These include external factors such as weekends, holidays, weather and mail delays.
What if it doesn’t work for me?
Your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How much is shipping? Where do you ship to?
We offer FREE shipping to worldwise if your order is above €75 - otherwise it's €4.99.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Products Information
Are your products authentic?
Our jerseys are produced in the same factories as top brands. We carefully select items that meet our high standards but may not pass the stringent requirements of major retailers. This ensures you get genuine products at a fraction of the cost.
Information on washing and sustainability?
If you want to let your washing machine do the work in removing stubborn stains from your football jersey, we’ve got you covered with these steps.
Where are your products made?
Our jerseys are produced in the same factories as top brands. We carefully select items that meet our high standards but may not pass the stringent requirements of major retailers. This ensures you get genuine products at a fraction of the cost.
Extra
Can I cancel or edit my order?
If the item has not yet been processed, you can cancel or edit your order by contacting us.
I have not received an order confirmation email
If you have not received an order confirmation email, please check your spam folder. Often, you will find the order confirmation email there. If this is not the case, please contact our customer service with your name/order number/email. We will gladly resend the order confirmation email.
If you entered the wrong email address during the ordering process, we will be happy to change it for you and then send a new order confirmation email.
"Great quality stuff for everyone who is looking for new jerseys. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, Halftime!"
Sofia, Canada.
